Frequently Asked Questions

Question: Is it safe to use my credit card?

Answer: Yes, data is transmitted via SSL encryption. We only accept CES transactions for Visa and MasterCard. Your credit card information is not stored on our server.

Question: Are my purchases subject to VAT?

Answer: Yes, all our products include the VAT applicable in Spain.

Question: Why might my card be declined?

Answer: Your card may be declined by:

• Expiration date passed.
• Credit limit reached.
• Incorrect data entered.

Question: How long does it take for my order to arrive?

Answer: At KFKsmart, orders are processed within the first 24 hours, and delivery depends on your preferred shipping method. Once we've shipped your package, you'll receive an email with detailed tracking information.

Question: What happens if my product arrives defective?

Answer: At KFKsmart, we give you 14 business days (from the moment you receive your package) to check the condition of the product.

Question: Do you have free shipping options?

Answer: Yes, at KFKsmart you'll enjoy completely free shipping on orders over 39 euros.

Question: How can I contact customer service?

Answer: You can contact us via WhatsApp or email.

Question: What payment methods do you accept?

Answer: We accept credit cards, PayPal, Bizum, and other secure payment methods, which will be reflected when you place your order.

Question: Can I return a product if I am not satisfied?

Answer: Yes, we accept returns within 14 days of purchase.

Question: Do the products have a warranty?

Answer: Yes, all of our products come with a 14-day warranty from the date you receive your package.

Question: How do I ensure that the products are original and of quality?

Answer: At KFKsmart, you'll find a wide range of high-quality electronic gadgets for different categories, each of which undergoes a detailed review process before being made available to our customers.

Question: Can I pick up my order at a physical store?

Answer: Yes, we have a physical store in the city of Barcelona, ​​Spain.

Question: How can I get a discount on my first purchase?

Answer: Subscribe to our newsletter to receive updates and get a 10% discount on your first purchase. And follow us on social media to stay informed about promotions, coupons, and much more KFKsmart has to offer.

Question: What do I do if I can't find the product I'm looking for?

Answer: Contact us via WhatsApp or email and we'll do our best to help you find the product you need.
We will be happy to help you!

Question: How can I stay up to date on promotions and offers?

Answer: Follow us on social media and subscribe to our newsletter to receive the latest offers and promotions.

Because we care about you!